Refund policy

RETURN POLICY

Parson Clothing LLC offers a 30-day return policy. You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be unworn, unused, and in the same condition you received it

  • All original tags must be attached

  • The item must be in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us at:

carterdb2001@gmail.com

Once your return request is approved, we will provide instructions on how and where to send your item.

Items sent back without first requesting a return authorization will not be accepted.

Approved returns must be mailed to:

Parson Clothing LLC
4875 Yorkshire Ln
Suwanee, GA 30024
United States

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.

If you receive a defective, damaged, or incorrect item, contact us immediately at carterdb2001@gmail.com so we can evaluate the issue and provide a resolution. In cases of confirmed defects or fulfillment errors, we will cover the cost of replacement or return shipping.

Non-Returnable Items

The following items are not eligible for return:

  • Sale items

  • Gift cards

  • Worn, washed, or altered items

  • Items returned without original tags

  • Items returned outside the 30-day return window

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges.

If you would like a different item, please return your original purchase (if eligible) and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method

  • Please allow up to 10 business days for processing

  • Your financial institution may require additional time to post the refund

If more than 15 business days have passed since your return was approved, please contact us at carterdb2001@gmail.com.